expectation and behaviour
Man and Machine: How Technology Is Changing Our Expectations and Behaviours at Home and at Work
Debate about the role of automation in the workplace has raged for years. The first major study on the subject was conducted in 2013 and it suggested that artificial intelligence and robots could threaten 50% of jobs in the U.S. A few years later in 2018, the OECD released a more detailed report suggesting that just 14% of jobs in OECD countries were "highly automatable". Earlier this year, the Office for National Statistics analysis suggested that this figure was now as low as 7%. Slowly but surely, the fear about automation at work has subsided. In fact, our global research of more than 34,000 people across 18 countries, released this month, has found that workers don't fear technology or automation--69% of them believe it will actually enhance, not replace, their jobs.